{"id":407,"date":"2026-06-09T15:38:23","date_gmt":"2026-06-09T20:38:23","guid":{"rendered":"https:\/\/aflorebooks.com\/?page_id=407"},"modified":"2026-06-11T11:08:27","modified_gmt":"2026-06-11T16:08:27","slug":"libro-de-reclamaciones-virtual","status":"publish","type":"page","link":"https:\/\/aflorebooks.com\/es\/libro-de-reclamaciones-virtual\/","title":{"rendered":"Libro de reclamaciones virtual"},"content":{"rendered":"<p class=\"wp-block-paragraph\">En <strong>Taller Gr\u00e1fico Aflore E.I.R.L.<\/strong> (en adelante, \u00abAflore\u00bb), nos comprometemos a brindarle un servicio de calidad y atenci\u00f3n transparente. Por ello, ponemos a su disposici\u00f3n este Libro de Reclamaciones Virtual, conforme a lo dispuesto en el C\u00f3digo de Protecci\u00f3n y Defensa del Consumidor \u2013 Ley N.\u00ba 29571.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Este espacio est\u00e1 habilitado para que pueda presentar de manera sencilla y segura cualquier reclamo o queja vinculada con nuestros productos o servicios de manera directa.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u00bfQu\u00e9 puede registrar aqu\u00ed?<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Reclamo:<\/strong> Disconformidad relacionada directamente con los productos adquiridos o servicios contratados (por ejemplo: un error de impresi\u00f3n en un libro, encuadernaci\u00f3n defectuosa, p\u00e1ginas faltantes, o demora injustificada en la entrega por courier).<\/li>\n\n\n\n<li><strong>Queja:<\/strong> Malestar o insatisfacci\u00f3n respecto a la atenci\u00f3n recibida por parte del equipo de Aflore, sin relaci\u00f3n directa con la calidad de un producto o servicio adquirido.<\/li>\n<\/ul>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>Aviso Legal Importante<\/strong> Este Libro de Reclamaciones Virtual cumple estrictamente con lo dispuesto por el art\u00edculo 150\u00b0 de la Ley N.\u00ba 29571. Conforme a las modificaciones legales vigentes, Aflore (RUC: 20613458922) est\u00e1 obligada a responder formalmente a su reclamo o queja en un plazo <strong>no mayor a quince (15) d\u00edas h\u00e1biles improrrogables<\/strong> desde su presentaci\u00f3n.<\/p>\n<\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\">Instrucciones para presentar su reclamo o queja:<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Complete los datos obligatorios:<\/strong> Llene cuidadosamente todos los campos obligatorios del formulario digital que se encuentra en la parte inferior de esta p\u00e1gina (Identificaci\u00f3n, DNI\/RUC y datos de contacto).<\/li>\n\n\n\n<li><strong>Detalle el inconveniente:<\/strong> Describa lo ocurrido de forma clara y precisa, especificando: la fecha exacta de la compra, su n\u00famero de pedido de la tienda online, el t\u00edtulo del libro o servicio afectado, y su pedido concreto como consumidor.<\/li>\n\n\n\n<li><strong>Adjunte sus evidencias:<\/strong> Suba los archivos o comprobantes que considere pertinentes utilizando el campo de archivos del formulario (como fotos claras de la falla de encuadernaci\u00f3n, capturas de pantalla, o el PDF de su boleta).<\/li>\n\n\n\n<li><strong>Reciba su c\u00f3digo de registro:<\/strong> Una vez enviado el formulario, el sistema le generar\u00e1 autom\u00e1ticamente una copia en su correo electr\u00f3nico con su <strong>N\u00famero de Reclamaci\u00f3n \u00fanico<\/strong>. Nos pondremos en contacto con usted por e-mail o WhatsApp dentro de los 15 d\u00edas h\u00e1biles.<\/li>\n<\/ol>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n<div class=\"wp-block-jetpack-contact-form\"><a href=\"https:\/\/aflorebooks.com\/es\/libro-de-reclamaciones-virtual\/\" target=\"_blank\" rel=\"noopener noreferrer\">Submit a form.<\/a><\/div>","protected":false},"excerpt":{"rendered":"<p>En Taller Gr\u00e1fico Aflore E.I.R.L. (en adelante, \u00abAflore\u00bb), nos comprometemos a brindarle un servicio de calidad y atenci\u00f3n transparente. Por [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-407","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/aflorebooks.com\/es\/wp-json\/wp\/v2\/pages\/407","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/aflorebooks.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/aflorebooks.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/aflorebooks.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/aflorebooks.com\/es\/wp-json\/wp\/v2\/comments?post=407"}],"version-history":[{"count":0,"href":"https:\/\/aflorebooks.com\/es\/wp-json\/wp\/v2\/pages\/407\/revisions"}],"wp:attachment":[{"href":"https:\/\/aflorebooks.com\/es\/wp-json\/wp\/v2\/media?parent=407"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}