Last Updated: 24 June 2026
At Aflore, we take immense pride in the editorial care, design quality, and academic precision of our digital publications and professional services. Because our current catalogue consists exclusively of digital resources and bespoke consultancy/editorial services, specific refund rules apply.
1. Digital Goods and Ebooks
All sales of digital products, including eBooks, downloadable guides, and learning resources, are final.
Once a digital download link has been generated, accessed, or delivered to your email address, it cannot be recalled or returned. As these items are inherently consumed upon delivery, we do not offer refunds, credits, or exchanges for any digital goods. We highly recommend reviewing the sample content and product descriptions carefully prior to completing your purchase.
2. Professional Publishing and Editorial Services
Our professional services (including but not limited to custom layout design work, text formatting, editorial proofreading packages, and independent publishing consultancy) are digital and labour-based services.
- Completed Work: Once service milestones have been officially delivered, completed, or approved by the client, they are completely non-refundable.
- Cancellations: If you wish to cancel an ongoing service package before its completion, any refunds for unearned hours or uncompleted project phases will be governed directly by the project milestones outlined in your specific Service Agreement (Contract) or our global Terms and Conditions.
3. Exceptions and Technical Assistance
We want your digital experience with Aflore to be seamless. While sales are final, we will gladly assist you in the following circumstances:
- Corrupted or Faulty Files: If a downloaded eBook file or digital resource is corrupted, unreadable, or missing content due to a system error on our platform, please notify us within 14 days of purchase. We will promptly send a corrected digital file to your email address.
- Duplicate Purchases: If you accidentally purchase the exact same digital asset twice in a single transaction sequence due to a checkout lag, please reach out to our team with your official website order receipt or electronic invoice (Boleta or Factura for Peruvian customers). Upon verification, we will issue a full refund for the duplicate transaction.
4. Refund Process (Where Applicable)
If a duplicate purchase or service cancellation refund is officially approved by our team, it will be processed immediately.
- If approved: A credit will automatically be applied to your original payment method (such as your credit card gateway, Yape, Plin, or bank transfer) within a calculated number of business days, depending entirely on your financial institution’s processing times.
Delayed or Missing Refunds
If your refund has been approved but has not yet appeared in your account:
- First, double-check your banking mobile app or credit card statement.
- Contact your credit card provider or bank directly. There is often an internal administrative processing delay before a digital refund is publicly posted to your balance sheet.
- If you have completed these steps and still have not received your funds, please contact us directly at news@aflorebooks.com.
5. Need Assistance?
For any immediate questions, technical issues with digital downloads, or clarifications regarding our services, please reach out to our team at:
- Email: news@aflorebooks.com