Refund and Returns Policy

Last Updated: 11 June 2026

At Aflore, we take immense pride in the editorial care and artisanal craftsmanship of our books, notebooks, and digital resources. Because we offer a mix of physical literature, hand-crafted commissions, and digital files, specific return and refund rules apply across our catalog.

1. Overview

Our standard refund and returns policy for regular, non-custom physical items lasts for 30 days from the date of physical delivery. If 30 days have passed since your order arrived, we unfortunately cannot offer you a full refund or exchange.

To be eligible for a return, your item must be completely unused, unmarked, and in the exact same pristine condition that you received it. It must also remain within its original protective packaging.

2. Strictly Non-Returnable & Non-Refundable Items

To maintain fairness and account for the custom nature of our studio, the following items are completely exempt from being returned, exchanged, or refunded:

  • Digital Goods & Ebooks: Once a digital download link has been generated or delivered to your email address, it cannot be recalled. All ebook and digital asset sales are final.
  • Bespoke & Custom Workshop Services: Any personalised notebooks, custom layout design work, editorial proofreading packages, or commercial print runs cannot be returned or resold. These are governed directly by the materials and production clauses in Section 19 of our Terms and Conditions.
  • Gift Cards: Digital or physical Aflore gift vouchers cannot be redeemed for cash or refunded.
  • Clearance & Sale Items: Only regular-priced items may be refunded. Items purchased under an explicit promotional sale, clearance event, or end-of-run discount are final sales.

3. Proof of Purchase & Partial Refunds

To complete any evaluation for a return, we require a copy of your electronic invoice (Boleta or Factura) or your official website order receipt. Please do not send your purchase back to our logistics operators without prior written authorisation from our team.

There are specific, limited situations where only partial refunds may be granted (subject to inspection):

  • Any physical book or notebook showing obvious signs of use, folded pages, or spine creases not caused by a production defect.
  • Any item that is damaged, missing components, or scuffed for reasons not due to our workshop or courier error.

4. Evaluation & Refund Process

Once your returned item is physically received at our Lima studio and thoroughly inspected, we will send you an email or WhatsApp message to confirm safe arrival. We will notify you within 3 business days regarding the official approval or rejection of your refund request.

  • If approved: Your refund will be processed immediately. A credit will automatically be applied to your original payment method (such as your credit card gateway, Yape, Plin, or bank transfer) within a calculated number of banking days, depending entirely on your financial institution’s processing times.

Delayed or Missing Refunds

If you have been approved but have not yet seen the balance reflect in your account:

  1. First, double-check your banking mobile app or credit card statement.
  2. Contact your credit card provider or bank directly. There is often an internal administrative processing delay before a digital refund is publicly posted to your balance sheet.
  3. If you have completed these steps and still have not received your funds, please contact us directly at aflorebooks@gmail.com.

5. Material Exchanges

We only replace physical items completely free of charge if they arrive defective or physically damaged due to a manufacturing or transit error.

If you receive a faulty print or a damaged handmade book and need to exchange it for the exact same title, please email us clear photographs of the damage at aflorebooks@gmail.com so we can validate the claim and coordinate a replacement copy.

6. Return Shipping Logistics

To return an approved physical product, you must coordinate its shipment or personal drop-off to our designated workshop address in Lima, Peru (provided directly via email upon claim approval).

  • Shipping Costs: You are responsible for paying your own shipping fees to return an item. Initial shipping costs are non-refundable. If you receive a refund for an item, the cost of the original delivery shipping will be deducted from your final payout.
  • Transit Tracking: If you are returning an item, we strongly recommend utilizing a trackable shipping service or purchasing basic shipping insurance. We cannot guarantee that we will safely receive your returned package from external courier handlers.

7. Need Assistance?

For any immediate questions, clarifications, or support queries related to your orders, shipping states, or returns, please reach out to our team at:

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